SHIPPING AND RETURNS – EXTINCT BEINGS ®

UK Shipping

When purchasing items for delivery within the UK your order will be sent via Royal Mail 2nd Class.

THIS SERVICE HAS A FLAT FEE OF: £1.99p

PLEASE ALLOW 3 – 4 WORKING DAYS FOR DELIVERY.

Note: If you have ordered during an online sale you should expect to receive your order within 5 – 10 working days due to the possibility of high demand.

International Shipping

When purchasing items outside the UK your order will be sent via Royal Mail International Standard.

THIS SERVICE HAS A FLAT FEE OF: £10.00.

PLEASE ALLOW 1 – 3 WEEKS FOR DELIVERY.

ZONES

ZONE	DELIVERY
UK	2 – 4 working days
Europe	5 – 10 working days
Rest of the world	1 – 2+ weeks

Online Sale Periods

Please note that delivery time during sale periods can take longer due to high demand. All items purchased during a sale are final and can not be refunded or exchanged.

Import Taxes and Duties

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Extinct Beings. For further details of charges, please contact your local customs office.

Customs and Regulations

Customers should check local postal regulations for restricted items, as Extinct Beings cannot be held liable for any items that are not accepted into the regarding country.

SHIPPING ZONES NOT COVERED

Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, India, Indonesia, Iran, Islamic Republic Of, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People’s Republic Of, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Saint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Returns

Returning an item to us?

Please download and fill out our Returns Form.

Include this form along with your purchase and mail to:

RETURNS, EXTINCT BEINGS, QUANTUM INNOVATION HUB, 25 COMMERCIAL ROAD, PORT TALBOT, SA13 1LN

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can not offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Sales Items
Footwear
Headwear
Gift Cards
Underwear
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@extinctbeings.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@extinctbeings.com and send your item to: EXTINCT BEINGS, QUANTUM INNOVATION HUB, 25 COMMERCIAL ROAD, PORT TALBOT, SA13 1LN

Shipping

To return your product, you should mail your purchase along with the completed Returns Form to:

RETURNS, EXTINCT BEINGS, QUANTUM INNOVATION HUB, 25 COMMERCIAL ROAD, PORT TALBOT, SA13 1LN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Extinct Beings is a trading name of MeeCreative Ltd